Privacy Policy
Last updated: April 17, 2026
National Book Publishing does not sell, rent, trade, or otherwise transfer your personally identifiable information to outside parties for their marketing purposes. This commitment applies to all current and former clients, website visitors, and SMS/email subscribers.
This Privacy Policy describes how National Book Publishing ("we," "us," or "our"), located at 41 Madison Avenue, 31st Floor, New York, NY 10010, collects, uses, and shares information about you when you use our website (nationalbookpublishing.com), contact us, or use our services. By using our website or services, you agree to the terms of this Policy.
1. Information We Collect
1.1 Information You Provide Directly
- Name, email address, phone number, and mailing address when you fill out a contact or consultation form
- Book project details, manuscript content, and creative materials you share with us
- Payment and billing information processed through our secure payment processors
- Communications you send us via email, phone, live chat, or support tickets
- SMS opt-in consent when you provide your phone number and agree to receive text messages
1.2 Information Collected Automatically
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on each page, referral URLs, and click paths
- Cookies and similar tracking technologies (see our Cookie Policy)
- Analytics data collected through Google Analytics and similar tools
1.3 Information From Third Parties
We may receive information about you from referral partners, social media platforms when you interact with our pages, or publicly available sources to supplement information you provide.
2. How We Use Your Information
We use the information we collect to:
- Provide, operate, and improve our publishing and ghostwriting services
- Respond to your inquiries, consultation requests, and support tickets
- Send you service-related communications, project updates, and invoices
- Send marketing communications via email or SMS where you have given consent
- Comply with legal obligations and protect our legal rights
- Detect and prevent fraud, abuse, and security incidents
- Analyze usage patterns to improve our website and service offerings
3. SMS / Text Message Communications (10DLC)
National Book Publishing sends SMS messages through registered 10-Digit Long Code (10DLC) numbers in compliance with CTIA guidelines, TCPA (Telephone Consumer Protection Act), and applicable carrier requirements. All messaging campaigns are registered with The Campaign Registry (TCR).
3.1 Consent and Opt-In
We only send SMS messages to individuals who have expressly opted in to receive them. Consent may be obtained through:
- Checking an SMS consent checkbox on our website forms
- Texting a keyword to our SMS number to initiate a conversation
- Verbally confirming consent during a consultation call (documented in our CRM)
By opting in, you consent to receive transactional and/or promotional text messages from National Book Publishing at the mobile number provided. Consent is not a condition of purchasing any service.
3.2 Message Frequency and Content
- Transactional messages: Project updates, appointment reminders, invoice notifications — sent as needed
- Promotional messages: Offers, tips, and publishing resources — up to 4 messages per month
- Message and data rates may apply depending on your carrier plan
- We do not send marketing SMS between 9:00 PM and 9:00 AM in the recipient's local time zone
3.3 How to Opt Out
You may opt out of SMS messages at any time by:
- Replying STOP to any SMS from us — you will receive a one-time confirmation and no further messages will be sent
- Emailing [email protected] with your phone number and opt-out request
- Calling us at +1 (347) 352-5675
For help, reply HELP to any SMS. Re-opting in: if you have opted out and wish to resume receiving messages, reply START or contact us directly.
3.4 SMS Data Privacy
Phone numbers collected for SMS are used solely for the communication purposes described above. We do not sell, share, or lease SMS subscriber lists to any third party. SMS opt-in data and consent records are maintained securely and are not used for any purpose beyond what is described in this policy.
4. How We Share Your Information
We do not sell your personal information. We may share information only in these limited circumstances:
- Service Providers: Trusted vendors who help us operate our business (payment processors, cloud hosting, email delivery, CRM software) under strict data processing agreements
- Legal Requirements: When required by law, court order, or governmental authority
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where the acquiring party agrees to honor this Privacy Policy
- Protection of Rights: To enforce our Terms of Service, investigate fraud, or protect the safety of our users and the public
- With Your Consent: For any other purpose with your explicit prior consent
5. Data Retention
We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including satisfying legal, accounting, and reporting requirements. Client project files and communications are retained for 7 years after project completion unless you request earlier deletion. SMS opt-out records are retained indefinitely to honor your opt-out preferences.
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal retention requirements)
- Opt-Out of Marketing: Unsubscribe from email or SMS marketing at any time
- Data Portability: Request your data in a machine-readable format
- California Residents (CCPA): You have the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
7. Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These include SSL/TLS encryption for data in transit, encrypted storage, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child under 18 has provided us with personal information, we will delete it promptly. If you believe a minor has submitted information to us, contact us at [email protected].
9. Third-Party Links
Our website may contain links to third-party websites (e.g., Amazon KDP, social media platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. For material changes, we will notify active clients and SMS subscribers via email or text. Continued use of our services after changes constitutes acceptance of the updated Policy.
11. Contact Us
For privacy-related questions, data requests, or to exercise your rights:
